Goa tourism – no online reputation management

Goa tourism has an excellent website and allegedly spends more than Rs 25000 monthly on the maintenance of the website. However unlike most other organizations and websites which take great care to protect their online reputation, the officials handling the goan tourism brand online are least bothered about what is written about goa online.
For most other brands, if anyone will complain at any website, a customer care person will usually reply to the person complaining so that the matter will be satisfactorily resolved, or at least the person reading the complaint will know their side of the story.
However goa tourism seems to be least interested about the online reputation of the state. They fail to realize that in addition to the positive news, people researching goa online will also check the negative news about the state. The obc engineer being tortured daily has been documenting the human rights abuses in great detail, however no one in goa seems to care to address the issue.